Questions & answers
Everything you need to know about renting, listing, and running rentals on Rental Stride.
How does renting equipment work?
Browse the listings, select the dates you need, and submit a request. The owner reviews and confirms or cancels the booking. Once confirmed, you arrange pick-up details directly through the dashboard.
What kinds of equipment can I rent?
Anything an owner can rent out: box trucks, cargo vans, flatbeds and reefers; trailers; cars and SUVs; heavy equipment like excavators, skid steers, telehandlers and lifts; and machinery such as generators, compressors and compactors. Each listing shows the specs that actually matter for that type, plus the daily rate and location.
Do I have to be invited to list my equipment?
There are two ways in. If you work with a leasing company, dealer or rental yard that partners with Rental Stride, they invite you and their subscription covers your account. If you're independent, you can partner with Rental Stride directly for a small membership fee — send us the form on the Rental Stride Direct page and we'll come back with pricing built around your equipment.
Is insurance included?
Insurance is the responsibility of the renter and the owner. Rental Stride does not provide coverage. We strongly recommend that both parties carry valid liability coverage appropriate to the equipment — commercial auto for road vehicles, inland marine or equipment coverage for machinery — and verify it before each rental.
Who is liable if something happens during a rental?
Liability is determined by the rental agreement between the owner and renter, and by applicable law. Rental Stride is a marketplace platform only and does not assume liability for equipment or its use. See our Disclosures & Notices for details.
How do payments work?
Rental Stride handles booking requests through the platform. Once an owner confirms, the renter pays online and funds go straight to the owner's own Stripe account — Rental Stride takes no cut of rental payments. Owners can also record a payment settled outside the app.
How do I list my equipment?
Once your owner account is active, go to the dashboard and add a listing: pick what kind of equipment it is, add photos, the specs that apply, your daily rate, location and availability. Your listing becomes searchable once it is published.
Can I cancel a booking?
Owners can cancel any requested booking. Renters can request cancellation before a booking is confirmed. Once confirmed, cancellation and refund terms are governed by the agreement between owner and renter.
What happens if equipment breaks down?
Owners are expected to maintain their equipment and keep any required inspections current — DOT for road vehicles, and the equivalent for machinery. Renters should report issues immediately. Roadside assistance, field service and repair responsibility depend on the rental agreement.
Still have questions?
Our support team is happy to help. Reach out and we will get back to you within one business day.